14 July 2025
This privacy notice tells you what to expect us to do with your personal information.
Telephone: 07957578176
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information for information updates, marketing or market research purposes:
We collect or use the following personal information for dealing with queries, complaints or claims:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Our team of skilled professionals are dedicated to providing you with the best possible experience. Learn more about our team and their qualifications.
Physiotherapy records form a legal record of treatment and therefore must be retained safely and securely in accordance with the Data Protection Act 2018. Under GDPR regulations, data must only be kept for as long as necessary for the original reason it was collected.
The retention schedule for those with capacity is: Eight years from the date of last treatment for adult records.
Others we share personal information with
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113