Nicola Barnard Physiotherapy

Nicola Barnard PhysiotherapyNicola Barnard PhysiotherapyNicola Barnard Physiotherapy

Nicola Barnard Physiotherapy

Nicola Barnard PhysiotherapyNicola Barnard PhysiotherapyNicola Barnard Physiotherapy
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PRIVACY POLICY

14 July 2025

This privacy notice tells you what to expect us to do with your personal information.

1 Contact details

Telephone: 07957578176

Email: info@nicolabarnardphysiotherapy.com

2 What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

  • Name, address and contact details
  • Gender
  • Date of birth
  • NHS/HSC/CHI number
  • Next of Kin details including any support networks
  • Emergency contact details
  • Health information (including medical conditions, allergies, medical requirements and medical history)
  • Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
  • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
  • Payment details (including card or bank information for transfers and direct debits)
  • Insurance policy details

We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:

  • Health information

We collect or use the following personal information for information updates, marketing or market research purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Website and app user journey information
  • IP addresses
  • Personal information used for administration of the research
  • Personal information used for the purpose of research
  • Personal information used for medical investigations
  • Records of consent, where appropriate
  • Information relating to the national data opt-out

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

3 Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  • Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.


Our lawful bases for the collection and use of your data


Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

4 Where we get personal information from

  • Directly from you
  • Insurance companies

5 How long we keep information

Our team of skilled professionals are dedicated to providing you with the best possible experience. Learn more about our team and their qualifications. 

Physiotherapy records form a legal record of treatment and therefore must be retained safely and securely in accordance with the Data Protection Act 2018. Under GDPR regulations, data must only be kept for as long as necessary for the original reason it was collected.

The retention schedule for those with capacity is: Eight years from the date of last treatment for adult records.

6 Who we share information with

Others we share personal information with

  • Other health providers (eg GPs and consultants)
  • Insurance companies, brokers and other intermediaries

7 Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

  • you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
  • we have a legal requirement (including court orders) to collect, share or use the data;
  • on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
  • If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
  • If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.We offer a wide range of services including Botox, dermal fillers, laser hair removal, and more. Our experienced staff will help you determine the best treatment plan for your needs.

8 How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Copyright © 2025 Nicola Barnard Physiotherapy - All Rights Reserved.

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